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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Dillan Howard

September 15, 2023

5  out of  5 rating by Dillan Howard
"Best and friendliest insurance people I ever had especially Shaelyn in Frankfort"

New Me

September 14, 2023

5  out of  5 rating by New Me
"Heather was AWESOME!!! She guided me throughout every patience!!"

Tony Owens

September 11, 2023

5  out of  5 rating by Tony Owens
"So easy to work with and they saved me $500 a month from my current insurance! Highly recommend."

Mallory McCoy

September 5, 2023

5  out of  5 rating by Mallory McCoy
"Just recently switched back to State Farm, quote was quick & switching over was effortless. Heather & Mallory were great!"

Mohammad Abed

July 31, 2023

5  out of  5 rating by Mohammad Abed
"Best place to get insurance"

Shondiste Brown

July 27, 2023

5  out of  5 rating by Shondiste Brown
"Always great customer service!"

akash patel

July 23, 2023

5  out of  5 rating by akash patel
"Nice service.. Quick response. Always helpful. Always available. Highly recommend."

Mohammad Abeed

July 21, 2023

5  out of  5 rating by Mohammad Abeed
"Best place to get insurance saved me money , wonderful team"

Robin Harris

July 21, 2023

5  out of  5 rating by Robin Harris
"They are very helpful and timely with any concerns that I have."

Charles Colley

July 21, 2023

5  out of  5 rating by Charles Colley
"This State Farm branch has always been super helpful and I highly recommend them. Anytime I have needed anything they have immediately taken care of my needs. Five stars!"

Steve Lockridge

April 23, 2023

5  out of  5 rating by Steve Lockridge
"Prior to purchasing our used vehicle I worked with Heather and she was able to get me a coverage quote quickly. On the day of purchase she was able to provide temporary insurance cards and collect payment to ensure we were covered on the drive home. I found her to be very responsive and incredibly helpful."

Jennifer Sampson

April 18, 2023

5  out of  5 rating by Jennifer Sampson
"Call and ask for Heather. She does a great job, very knowledgeable and will assist you meet your insurance needs. She helped me a great deal and I highly recommend her."

Maia Dillon

March 2, 2023

5  out of  5 rating by Maia Dillon
"Everything has been so easy with State Farm. They are quick and efficient and offer great rates! I’m definitely going to stick with them."

Michelle Franklin (shell)

January 16, 2023

1  out of  5 rating by Michelle Franklin (shell)
"I went to pay my insurance this morning and they was closing and she wouldn't take my payment very rude and I had just called bout paying it and she didn't say anything about closing, no she did not offer to take it by phone, and I couldn't all I had was cash"

Tami Angelo

October 3, 2022

5  out of  5 rating by Tami Angelo
"Crystal the person that helped me with my car tow was very nice got me taken care of I give her a 10+ very professional and does her job good and cares about the clients."

Sharon Tallon

July 6, 2022

5  out of  5 rating by Sharon Tallon
"Surprised at what was included in my full coverage insurance. Happy with the service all the way around."

Danny Patty

June 17, 2022

5  out of  5 rating by Danny Patty
"Although Heather and Steve have been fantastic. My claim for water damage in my house is getting close to a month old and has not gone anywhere. The first adjuster Nina Murray was great and on top of stuff had a company out in the 2nd business day tore up the floor and dried out the sub floor. And that is when the problem started. They tore up half my kitchen floor and the lanaloiem left down rolled back in the kitchen and my brother in law tripped on and hurt his elbow. The company that came and dried out the floor was selected by StateFarm and we have a written letter from Nina Murray showing that they will be the contractor giving the estimate on the work involved to repair our house. Now here is the kicker we did not choose this contractor/adjuster StateFarm but after they did the estimate my claim was transferred to a Matthew Windley who has been utterly awful and brought this claim and my needed repairs to a standstill. He did not agree with the adjusters scope of work and took it upon himself to send out another adjuster (three weeks later) basically Mattheww thinks he knows the job better than Service Master the company originally choosen by StateFarm. Although they told Steve my agent they were not in the system to give the estimate. We have the letter from Nina Murray dated May 21, 2022 that ServiceMaster was a participating independent contractor choosen to prepare a estimate for repairs. Although Matthew has told our agent they were not in network for repairs. Matthew told my wife that he did not agree with the scope of work that needed to be done. So basically they went looking for a lower estimate and here we sit on Jene 16th with a kitchen floor and living room floor tore down to subfloor stepping on tacks and nails and tripping on half pulled up lanoliem. We have a complaint into the State of KY Department of insurance. Although our agent has been great communicating with us I would not recommend StateFarm to any of my friend or anyone else anymore. This is the worst insurance claim I have ever had with any company all from a leak in a refrigerator water line. Just a side note over the period of the claim being with Mattjew I have called Nina asking that the claim be given back to her amd Matthew removed from our case. I have also asked Heather amd Steve both to have Matthew removed to no avail. Danny Patty"

Melissa Dyer

May 16, 2022

4  out of  5 rating by Melissa Dyer
"I really can't say anything bad because it has all been good. The people are very very nice and it's been a pleasure talking to them. Thank you State Farm!!"

catherine nesselrode

April 28, 2022

5  out of  5 rating by catherine nesselrode
"I’ve been with State Farm for a long time and I’ve NEVER had issues. They are so helpful with first timers and what’s especially helpful when I got into my first car accident. 10 out of 10!!! They make the process so easy and we all need easy!"

Cat H

April 19, 2022

5  out of  5 rating by Cat H
"State Farm has been amazing. I've had issues with other insurance companies but never state farm!! Heather has been awesome. She responds quick when I have questions and is always there when I need help!"

Kathryn McCrystal

April 15, 2022

5  out of  5 rating by Kathryn McCrystal
"Extremely helpful and quick response to my questions and needs."

amanda stamper

April 3, 2022

4  out of  5 rating by amanda stamper
"Great staff and services."

Nichole Bullock

March 14, 2022

5  out of  5 rating by Nichole Bullock
"Extremely friendly & helpful staff."

Brandon Fleming

February 23, 2022

1  out of  5 rating by Brandon Fleming
"Like most insurance they find a way to charge more instead of less. Found same coverage for half elsewhere."

Molly Williamson

November 24, 2021

5  out of  5 rating by Molly Williamson
"They were fantastic and so fast! I was with another company for years, but switching to State Farm saved me over $100 and gave me a local rep in case I ever have a problem or claim. I can't thank them enough!"