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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andrea Garong

Andrea Garong

June 18, 2024

4  out of  5
rating by Andrea Garong
"I would like to commend Ms. Heather! She serves a good quality of service."
We responded:
"Andrea, I'm pleased to hear that Heather provided you with good quality service! We're grateful for your positive feedback and glad that you had a satisfying experience with us. If you ever need assistance in the future, feel free to reach out. - Steve Woodrum - State Farm Insurance Agent, Frankfort, KY"
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Tony Owens

June 17, 2024

5  out of  5
rating by Tony Owens
"Was able to cut out insurance costs in half monthly. Star is extremely friendly and helpful, and their roadside assistance was easy to use and very friendly as well."
We responded:
"Tony, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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David Emmons

May 23, 2024

5  out of  5
rating by David Emmons
"Great service went out of there way to help me and my family with a great quote"
We responded:
"Thank you for your review, David! We're pleased we could go the extra mile to provide you and your family with a fantastic quote. Should you require any additional support, please don't hesitate to get in touch with us! - Steve Woodrum - State Farm Insurance Agent, Frankfort, KY"
Profile photo of Carol Deakins

Carol Deakins

March 27, 2024

5  out of  5
rating by Carol Deakins
"Heather Jent was absolutely the best. She was super friendly and very helpful. I’ve told my family and friends about how helpful she was and they’ve even switched. Once again thank you so much Heather you’re a life saver"
We responded:
"Carol, thank you for sharing your positive experience with Heather! We are thrilled to hear that she provided you with friendly and helpful service. Our office is here for you and your family for any insurance needs in the future. - Steve Woodrum - State Farm Insurance Agent, Frankfort, KY"
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Amber Woods

March 1, 2024

5  out of  5
rating by Amber Woods
"Heather was absolutely phenomenal and answered all of my questions! She saved me quite a bit of money by bundling my auto insurance with life. 10/10 would recommend."
We responded:
"Thank you, Amber! We're delighted to hear that Heather provided phenomenal service and was able to help you save money by bundling your auto insurance with life insurance. If you ever have more questions or need further assistance, we're here for you."
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Jessica Stone

February 22, 2024

5  out of  5
rating by Jessica Stone
"Awesome people and place to get insurance"
We responded:
"Jessica, thank you so much for the positive review! We enjoy working with you and greatly appreciate your business."
Profile photo of Jennifer Harris

Jennifer Harris

January 12, 2024

5  out of  5
rating by Jennifer Harris
"Heather was amazing to work with! She made getting an estimate and setting up a new account so easy. The rates were much less expensive than all others I have received this week as well!"
We responded:
"Thank you, Jennifer, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Heather always puts our customers first."
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Susie B.

December 18, 2023

5  out of  5
rating by Susie B.
"I purchased auto insurance from the Brighton park location here in Frankfort. Heather Jent, the office manager helped me and she was very welcoming and made the process quick and non-stressfull for me unlike other big name insurance companies. Thanks Heather for your professional, courteous, and knowledgeable service today!"
We responded:
"Susie, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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Melany Hamon

December 16, 2023

5  out of  5
rating by Melany Hamon
"They not only gave me more affordable premiums but they also worked with me and my unusual schedules etc. Heather was able to actually better coverage for less out of my pocket. They are awesome!"
We responded:
"Melany, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Heather cares a lot about our customers."
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Prestonsburg First UMC

November 29, 2023

5  out of  5
rating by Prestonsburg First UMC
"My daughter and I have had insurance with this agent for over 5 years. They are always quick to assist and always do their best to get us the best coverage that meets our budget. Thank you Heather and Steve!"
We responded:
"Thanks for the kind words! We’re happy to hear Heather was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Maria Smith

November 28, 2023

5  out of  5
rating by Maria Smith
"Office is always quick to help. Easy to communicate with and works with you however they can."
We responded:
"Thank you for the five-stars, Maria! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Dalton Team

September 29, 2023

5  out of  5
rating by Dalton Team
"Heather is Awesome!"
We responded:
"Dalton, thank you for the shoutout for Heather! Our office loves being your good neighbor."
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Bill Knarr

September 28, 2023

5  out of  5
rating by Bill Knarr
"Shaelyn was very easy to work with & very professional. She was able to save me money so it was a no brainer to switch companies. Highly recommend using them!!"
We responded:
"Thank you, Bill, for your positive feedback and for acknowledging the exceptional assistance provided by Shaelyn. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
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Dillan Howard

September 15, 2023

5  out of  5
rating by Dillan Howard
"Best and friendliest insurance people I ever had especially Shaelyn in Frankfort"
We responded:
"Dillan, thank you for the shoutout for Shaelyn! Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Profile photo of New Me

New Me

September 14, 2023

5  out of  5
rating by New Me
"Heather was AWESOME!!! She guided me throughout every patience!!"
We responded:
"Thank you! We are fortunate to have hard-working team members, like Heather, who do their best for their customers."
Profile photo of Mallory McCoy

Mallory McCoy

September 5, 2023

5  out of  5
rating by Mallory McCoy
"Just recently switched back to State Farm, quote was quick & switching over was effortless. Heather & Mallory were great!"
We responded:
"Mallory, thank you for choosing to switch back to State Farm, and we appreciate your kind words about the quick and effortless process. It's wonderful to hear that Heather and Mallory provided you with great service during your transition. If you have any more questions or need assistance in the future, please don't hesitate to reach out."
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Mohammad Abed

July 31, 2023

5  out of  5
rating by Mohammad Abed
"Best place to get insurance"
We responded:
"Thank you for the amazing review, Mohammad!"
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Shondiste Brown

July 27, 2023

5  out of  5
rating by Shondiste Brown
"Always great customer service!"
We responded:
"Thanks Shondiste for the awesome review, really appreciate your business!"
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akash patel

July 23, 2023

5  out of  5
rating by akash patel
"Nice service.. Quick response. Always helpful. Always available. Highly recommend."
We responded:
"Akash, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Allison Winchester

July 21, 2023

5  out of  5
rating by Allison Winchester
"Best place to get insurance saved me money , wonderful team"
We responded:
"Thank you for the five-stars, Mohammad! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Robin Harris

July 21, 2023

5  out of  5
rating by Robin Harris
"They are very helpful and timely with any concerns that I have."
We responded:
"Robin, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Frankfort, KY."
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Charles Colley

July 21, 2023

5  out of  5
rating by Charles Colley
"This State Farm branch has always been super helpful and I highly recommend them. Anytime I have needed anything they have immediately taken care of my needs. Five stars!"
We responded:
"We love seeing reviews like this, Charles! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Steve Lockridge

April 23, 2023

5  out of  5
rating by Steve Lockridge
"Prior to purchasing our used vehicle I worked with Heather and she was able to get me a coverage quote quickly. On the day of purchase she was able to provide temporary insurance cards and collect payment to ensure we were covered on the drive home. I found her to be very responsive and incredibly helpful."
We responded:
"Thank you, Steve, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Heather, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Jennifer Sampson

April 18, 2023

5  out of  5
rating by Jennifer Sampson
"Call and ask for Heather. She does a great job, very knowledgeable and will assist you meet your insurance needs. She helped me a great deal and I highly recommend her."
We responded:
"Jennifer, thank you for taking the time out of your day to leave us a review! We love hearing about how Heather provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Maia Dillon

March 2, 2023

5  out of  5
rating by Maia Dillon
"Everything has been so easy with State Farm. They are quick and efficient and offer great rates! I’m definitely going to stick with them."
We responded:
"Maia, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"